Are you employing Albert Einstein's definition of insanity: "Doing the same thing over and over again expecting different results."

Why is it that your staff seems nervous and slightly on edge when you're around? Why is it that your staff doesn't know what's happening in other departments or with the company? Why is it that your staff looks with skepticism when they hear: Coaching for Results, Living Performance Management, and Holding Positive Performance Reviews?

Encourage your team to truly be experts in what they proclaim to be and do.