Leadersdirect Thinking

Robert Porter

Robert Porter is the President and CEO of 1-800 We Answer, a full service telecommunications company providing a complete range of answering service, call center, voice mail, fax, mail,telemarketing and phone system services to businesses and individuals.

 Articles by this Author

Catalog ordering by telephone is an aspect of retail that's not going to disappear any time in the near future While online shopping continues to appeal to more and more consumers, the click-to-order system has a few drawbacks

Keeping on top of trouble, ensuring that all problems and customer queries are handled by the right person and at the right time, can be a costly and time consuming process Many companies experience difficulties in handling complaints promptly, either because they fall into the wrong hands or because this comes down the list in a long line of priorities

Even in a sluggish economy there are smart solutions that can help grow your business or better service your business, to keep or add to your client/patient database Let us start with one solution that is not utilized often enough by companies and medical practices

The worlds of finance and real estate are becoming linked in consumers' minds these days, as news reports shout doom and gloom about the United States economic crisis Americans are calling their financial services providers in droves with questions about their mortgages, their property values, their stocks

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