A client recently asked
me to help him identify leadership skills his son would need to develop to help
him successfully takeover and lead the family business in a few years. He also
wants to be able to evaluate all his managers on these skills on a scale of 1
(none/low) to 5 (exceptional).
From my 20 plus years of
experience working with really good and not-so-good "leaders,"
several skills stand out, but I'll focus on just seven for now:
- Strategic Thinking - The ability to
think beyond the day-to-day and override the natural tendency to see the
difficulties proposed strategies may cause. Strategic thinking requires
leaders to focus on what's right for the organization: the employees and
the customers now and into the future. Strategic thinking requires a
willingness to deal with intangibles, unknowns, and risk. Strategic
decisions are more often than not based upon experience and instinct, with
enough research to hope projections hold true. Strategic thinking requires
thinking of the whole, instead of the individual department previously
managed. Strategic thinking requires continuously pushing forward to ask
"What's next?" instead of saying, "Ahh, we've finally
arrived."
- Opportunity Identification - Business
development, business acquisitions, sales, mergers, product lines, service
lines, etc. all fall in this category of opportunity identification. What
is appropriate given what our organization is, does, and should be in the
future? Closely linked with executive team strategic planning, opportunity
identification often takes on a more individual approach and is done
through the leader's personal readings; tracking of world, regional, and
local news events; observations during conversations over lunch at the
club, in the bank, with colleagues, etc. It's the leader's individual
ability to put the various puzzle pieces together into a probable picture
of future opportunities.
- Infrastructure Development - The ability to
realize that any solid house needs a solid foundation. Infrastructure
development requires ensuring the boring and not-so-sexy things such as
policies, procedures, manuals, protocols, facilities, equipment, land,
etc. are all in place to allow the organization to effectively handle
current operations, but also be well positioned to accommodate future,
more sizable work volumes. Infrastructure development is a delicate dance
of not over-acquiring or building and thus creating too much overhead,
while at the same time, ensuring internal capacity to operate now and grow
into the future.
- Financial Acuity - The ability to
understand what the organization's numbers are telling you in terms of
where you were, are, and where you're going. Leaders obviously understand
the basics of cash flow, profit and loss, and balance sheets. However good
leaders understand how business actions and inactions can cause the direct
and indirect shifts in the numbers, as well as how to enhance the overall
capital strength of the organization though business revenues,
acquisitions, divestures, etc. Good leaders understand that "cash is
king" and that big doesn't necessarily mean better -- if you can't
pay your bills. Smart growth is more important that growth for growth's
sake.
- Professional Networks - The gut-level
understanding that strong, reliable networks of professional advisers,
colleagues, competitors, associates, and friends will provide tremendous
support, insight, and sounding board opportunities. These networks and
associates are outside the organization and will often provide straight
answers and insights that internal staff don't see or are afraid to share.
Professional networks provide opportunities to gain knowledge quickly,
acquire various opinions to evaluate while holding no real decision-making
power or authority over the leader. They're sources of information. What's
more, a good leader often provides more to the network than is taken away.
- Brand/Goodwill Development - The
understanding that without a solid reputation, your organization's value
diminishes. Every sale becomes harder. Every employee recruitment and hire
takes longer. Every meeting with colleagues becomes a bit strained.
Protecting and strengthening the organization's name, reputation, and
value becomes paramount to good leaders. Without it, they're leading an
entity no one wants to follow.
- Development of Others - The
understanding that knowledge transfer and developing skills in others is
crucial to any organization's long-term success. We've all heard
organizations say, "Our employees are our strongest asset" yet
many of these same organizations refuse to spend more than bare minimum on
employee training each year, and few have focused direct daily effort on
developing their organization's prospective future leaders. Good leaders
have long realized the need to develop the above skills in their employees
with leadership ambitions and abilities. Good leaders have for years been
focusing on helping their organization's future leaders prepare for
personal and professional success. The success of the next generation of
leaders will help ensure the organization's success.
The above list isn't
all-inclusive, but it provides a sound basis to build upon. As elusive as most
"good" things in life are, if the above were easy, every
"leader" would possess them. They're not easy. They're somewhat innate
and most assuredly they're strengthened with practice over time. Rate your own
leadership strength. On a scale of 1 to 5, how strong are you?